NHS computerisation: lessons from what the bosses never learned | Michael Cross

Engineers are trained to learn from their profession's mistakes – however inconvenient the lessons. NHS IT should, too As the song goes, a man hears what he wants to hear and disregards the rest. Of all the indictments in the Conservative-sponsored independent review of the NHS's £12bn computerisation programme, the most damning may be its account of the way that the programme's originators wilfully disregarded painfully acquired wisdom. The new study, led by the healthcare informatics veteran Dr Glyn Hayes, observes that the National Programme for IT followed closely on the heels of two important reports. The first was on a series of IT pilot projects at 19 NHS demonstrator sites between 2000 and 2003

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NHS computerisation: lessons from what the bosses never learned | Michael Cross